Metroscope Painting Pty Ltd Privacy Policy
Effective Date: 01 Jan 2026
This Privacy Policy describes how Metroscope Painting Pty Ltd (“we”, “us”, “our”) collects, uses, stores, and discloses personal information provided through our website, including information submitted via our contact or quotation request forms. We are committed to protecting your privacy and handling your personal information in an open and transparent manner in accordance with applicable privacy laws.
1. Scope of This Policy
This policy applies to personal information collected through our website, including when you:
- Complete a contact form
- Request a quote or proposal
- Send us an enquiry via the website
- Communicate with us via email or other electronic means linked from our website
2. Personal Information We Collect
The personal information we may collect through our contact or quote request forms includes, but is not limited to:
- Full name
- Email address
- Phone number
- Business name (if provided)
- Address details of your enquiry or request for quotation
- Any other information you choose to include in your message
We only collect personal information that is reasonably necessary for us to respond to your enquiry and provide you with a quote or relevant information.
3. How We Collect Personal Information
We collect personal information when you voluntarily submit it to us, including when you:
- Enter details into a website form
- Contact us via email
- Communicate with us by phone or other channels following your enquiry
We do not collect personal information without your knowledge.
4. Purpose of Collection
We collect and use your personal information for the following purposes:
- To respond to your enquiry
- To prepare and provide a quote or proposal
- To communicate with you about your request
- To provide customer service and support
- To improve our services and website (where applicable)
We do not use your personal information for unrelated purposes without your consent.
5. Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties.
We may disclose your personal information only in the following circumstances:
- To trusted service providers who assist us in operating our website or business (e.g. painting subcontractors, website hosting, email services), where those providers are required to keep the information confidential
- Where required or authorised by law
- To protect our legal rights or respond to lawful requests from authorities
6. Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include:
- Secure website hosting
- Access controls for systems containing personal information
- Use of reputable third-party platforms and software
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.
8. Cookies and Website Analytics (Optional)
Our website may use cookies or analytics tools to improve user experience and understand website traffic. These tools may collect non-identifying information such as browser type, pages visited, and time spent on the site.
You can choose to disable cookies through your browser settings; however, this may affect the functionality of the website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
The Directors, Metroscope Painting Pty Ltd
Email: admin@metroscope.com.au
Phone: (+61) 0404 699 290
